instal the new for apple Transcribe 9.30.1

if (!current.assigned_to.nil()) answer.push(current.cmdb_ci.change_control) 4.

If it is not set, use the configuration item Managed By field. Modify the Approval User step to use the following script Page: 4 of 10ĥ var answer = // Check to see if the Assigned To value is set. Remove the TASK steps so the workflow looks as follows 3. Copy the Comprehensive Change Workflow, and name the copy Normal Change (UCD). Assign Individuals to Group and Queue Manager CREATE NEW WORKFLOWS TO MATCH CHANGE MANAGEMENT PROCESS Setup new workflows for Normal, Emergency, and Standard changes by copying and modifying existing workflows IMPLEMENTATION (NORMAL) 1. GROUPS: IET-CAB Joshua Van Horn (Queue Manager) Chris Callahan Tye Stallard Brian Donnelly Jake DuCharme Dave Zavatson Mark Redican Mike Waid COE-CAB Ken Jones (Queue Manager) IMPLEMENTATION 1. If a department requires multiple Change Advisory Boards, extend the naming scheme as -CAB. Update values using MAP above for both the Label and Value CREATE CAB GROUP FOR EACH DEPARTMENT Create a CAB group for each department or unit using the naming scheme -CAB. Select values from the change_request table 4. MAP: Routine Comprehensive Emergency = Standard = Normal = Emergency IMPLEMENTATION 1.

This document may be used by: ServiceNow Administrators to implement Change Management Page: 1 of 10Ģ Table of Contents SERVICENOW IMPLEMENTATION.3 Update Change Type field.3 Create CAB group for each department.3 Create new workflows to match change management process.4 Create Template for Change Requests to include required data in Work Notes.9 Update Configuration Items used in Change Management.9 IMPLEMENTATION ISSUES.9 Issues not addresses by this IMPLEMENTATION.9 Page: 2 of 10ģ SERVICENOW IMPLEMENTATION UPDATE CHANGE TYPE FIELD Update the Change Type field in Change to use Standard, Normal, and Emergency as the change types instead of the built-in values of Routine, Comprehensive, and Emergency. 1 INFORMATION AND EDUCATIONAL TECHNOLOGY Change Management ServiceNow Implementation This document describes the Change Management ServiceNow technical implementation.

Instal the new for apple Transcribe 9.30.1